FREQUENTLY ASKED QUESTIONS

FAQ 2017-10-24T14:37:55+00:00
Where can I find Borkholder Furniture? 2017-11-27T21:56:03+00:00

Borkholder Furniture is sold via better-end furniture retailers across the country. Please contact a sale representative in your region for more information.

You may locate one of our sales representatives here.

Is Borkholder Furniture available in multiple finishes? 2017-12-06T19:10:11+00:00

Yes. We have finish samples available for review located in the Borkholder kiosk on retail floors across the country. You may locate one of our sales representatives here.

If you can’t locate a collection or a dealer, please call our office at (574) 773-4083.

Do you customize furniture? 2017-12-06T19:08:14+00:00

Yes. Since every piece of Borkholder Furniture is crafted by hand by talented artisans, we can accommodate many specific requirements. Please contact an authorized dealer for more information.

How do you care for Borkholder Furniture? 2019-03-15T17:42:57+00:00

The finish we use is a post-catalyzed varnish or conversion varnish. One of the many superior aspects of our varnish is that it is non-yellowing, unlike lacquer. Please give it some extra gentleness in your home for the first 30 days, giving the finish time to cure.

We suggest using placemats under rough plates, trivets to protect from the heat of serving dishes, and a tablecloth when serving large groups. No need for coasters. Just wipe off any condensation when done. Be mindful that any piece used as a work surface could be permanently etched if someone is pressing too hard with a pen or pencil, pad these surfaces accordingly. Try not to leave something sitting on our solid-wood furniture in the same position for a long time, if that piece gets a lot of sun exposure. Some woods, like cherry, change color over time when exposed to light.

Very high levels of humidity can lead to warping and swelling, while very dry air may cause shrinking or cracking. Maintain the level of humidity in your homes around 35-40 percent.

Things get spilled on our furniture. Just wipe it off as soon as you are aware of it. The finish does the work. Only prolonged exposure to moisture will damage the furniture.

Don’t use any harsh chemicals. We suggest using a mild detergent such as Murphys or Dawn dishwashing liquid and warm water. Use a clean microfiber towel to polish your furniture, it will bring out the natural shine.

What is the difference between plain and quarter sawn lumber? 2017-11-22T18:24:58+00:00

Plain sawn (or flat sawn) lumber has the growth rings of the tree approximately perpendicular to the boards surface and has the straightest grain. Quarter sawn lumber has the growth rings of the tree parallel to the board’s broad face. Quarter sawn wood highlights the grain, loops and growth swirls of the wood. By definition, quarter sawn lumber produces boards where the growth rings are positioned at a 60- to 90-degree angle. The most obvious characteristic of quarter sawn lumber is the type of grain pattern produced. By quarter sawing, the wood appears shiny or reflective.

What is rift sawn lumber? 2017-11-22T18:24:10+00:00

Rift sawn lumber is cut at a 30-degree or greater angle to the growth rings. This produces narrow boards with accentuated vertical or “straight” grain patterns. The benefits to this cut of wood include straighter grain that is up to 50 percent more stable than plain sawn wood. It also results in a superior looking product featuring less variation, longer lengths and medullary rays.

What does the Lifetime Warranty cover? 2018-05-02T17:38:21+00:00

Should your furniture fail at any time during the lifetime of the original owner due to our workmanship, we will either repair or replace it. We extend this lifetime warranty to any furniture made by Borkholder Furniture after July 1, 2003. Normal wear, misuse and alterations are not covered. Note: On dining chairs, rockers, gliders and stools, there is only a five year warranty. To see the full warranty details, click here.